Support

Current Issues

Crash on Startup

An issue has been discovered with UV Realtime v1.8.0.0 that results in a crash of the application on startup under the following conditions:

  • You have purchased the premium usage meter
  • You are using the "Billing Cycle" metering mode
  • The current month is January

If this issue is affecting you, please update to the latest version of UV Realtime, which fixes this problem.

Unable to Auto-Update with v1.7.0.0 and Prior

If you are running v1.7.0.0 or earlier of UV Realtime, it cannot auto-update to the latest version. Please manually update your installation to v1.8.0.0, which can then auto-update. Download the installer for v1.8.0.0 on the Download page under "Download Previous Version".

Other Support Issues

For other support issues, contact the author on the AT&T U-Verse Community forum. Post in the UV Realtime Master thread, and I will respond.