Support
Current Issues
Crash on Startup
An issue has been discovered with UV Realtime v1.8.0.0 that results in a crash of the application on startup under the following conditions:
- You have purchased the premium usage meter
- You are using the "Billing Cycle" metering mode
- The current month is January
If this issue is affecting you, please update to the latest version of UV Realtime, which fixes this problem.
Unable to Auto-Update with v1.7.0.0 and Prior
If you are running v1.7.0.0 or earlier of UV Realtime, it cannot auto-update to the latest version. Please manually update your installation to v1.8.0.0, which can then auto-update. Download the installer for v1.8.0.0 on the
Download page under "Download Previous Version".
Other Support Issues
For other support issues, contact the author on the AT&T U-Verse Community forum. Post in the UV Realtime Master thread, and I will respond.